Terms of Service

Last updated: June 11, 2026

These terms govern your use of flamingoflow.ca and the Flamingo Flow done-for-you Google review service ("the Service"). By starting a trial, purchasing a plan, or using our free tools, you agree to these terms. If you are accepting on behalf of a business, you confirm you have authority to bind that business.

1. What the Service Is

Flamingo Flow sends personal review requests to your real past and new customers, with polite follow-up, controlled daily batching, and direct Google review links. We also provide free tools such as the Google review QR code generator. We are not affiliated with or endorsed by Google. Google, Google Maps, and Google Business Profile are trademarks of Google LLC.

2. Free Trial and Billing

• New accounts start with a 7-day free trial.
• Paid plans are billed monthly in Canadian dollars: Starter at $150 CAD/month, Pro at $250 CAD/month. Custom plans are available for multi-location rollouts.
• There are no long-term contracts. You can cancel at any time, and cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial months unless required by law.
• Payments are processed by Stripe. By providing a payment method you authorize recurring monthly charges until you cancel.
• We may change plan pricing with at least 30 days' notice; changes apply at your next renewal.

3. Your Responsibilities

• Provide accurate business information and keep your contact details current.
• Only give us contact details of real customers who actually did business with you, and only where you have the legal right to have them contacted. We rely on you for the lawful basis to contact your customers under laws such as CASL (Canada) and the TCPA and CAN-SPAM Act (US).
• Do not ask us to contact people who have opted out, and tell us promptly if a customer asks not to be contacted.
• Do not use the Service or free tools for spam, harassment, or any unlawful purpose.

4. Review Integrity

The Service is built around Google's review policies. We do not, and you must not ask us to:

• Create, buy, or post fake reviews;
• Offer incentives, discounts, or rewards in exchange for reviews;
• Use review gating (only asking happy customers while filtering out unhappy ones);
• Require specific ratings or keywords.

We may pause or refuse any campaign that we believe violates these rules or Google's policies. See our Review Compliance page for full details.

5. No Guarantees

Reviews come from your real customers, and whether a customer leaves a review, what they write, and how Google ranks your business are outside our control. We do not guarantee a specific number of reviews, a specific star rating, or any Google Maps or search ranking. Case-study results shown on this site are real client outcomes, not promises of identical results.

6. Intellectual Property

The site, the Service, and all related content, designs, and software are owned by Flamingo Flow or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for your business while your account is active. QR codes generated with our free tool may be used freely for your own business's review collection.

7. Third-Party Services

The Service depends on third parties, including Google (review links, Places data), Stripe (payments), and messaging providers. We are not responsible for outages, policy changes, or actions of these third parties, including Google's moderation or removal of reviews.

8. Disclaimer of Warranties

The Service and free tools are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

9. Limitation of Liability

To the maximum extent permitted by law, Flamingo Flow will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of the Service is limited to the amounts you paid us in the three months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Indemnification

You agree to indemnify Flamingo Flow against claims arising from customer lists or instructions you provide, your breach of these terms, or your violation of applicable law, including anti-spam and consumer protection laws.

11. Termination

You may cancel at any time. We may suspend or terminate the Service for non-payment, breach of these terms, or conduct that risks harm to us, Google policy compliance, or other users. Sections 5 through 10 survive termination.

12. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Disputes will be resolved in the courts of Ontario, unless a mandatory consumer protection law in your jurisdiction provides otherwise.

13. Changes to These Terms

We may update these terms from time to time. Material changes will be posted on this page with an updated date, and continued use of the Service after changes take effect means you accept them.

14. Contact

Questions about these terms can be sent to info@flamingoflow.ca or +1 (365) 889-8810. See also our Privacy Policy.