Methodology
A transparent breakdown of the exact methodology used across 500+ local businesses. No gating, no incentives, no purchased reviews. Just the right ask, at the right time, every time.
Flamingo Flow integrates with a business's existing booking, dispatch, or POS system to capture every paying customer. A personalized SMS fires inside the industry-specific conversion window (2 hours for nails and RMTs, 4 hours for dentists and clinics, same-job-from-the-truck for contractors). The message names the staff member who served the customer, includes a one-tap Google review link, and offers a private feedback channel for any concerns. If there is no SMS reply, a single email follow-up goes out 24 hours later. Every review is responded to publicly within 24 hours using compliance-aware templates. Monthly reports cover review velocity, rating change, and Map Pack position.
We connect to the systems the business already uses - booking software, dispatch tools, POS, or CRM. From each completed transaction we capture: customer first name, mobile number, email, the date of service, and the staff member or technician who served them.
The review request fires inside an industry-specific conversion window, not a generic "next day at 9am". Each industry has its own peak satisfaction window and asking outside it cuts response rates by half or more.
The SMS is templated but personalized. It references the customer's first name, the staff member who served them, and includes a one-tap Google review link generated from the Place ID. The link drops the customer directly on the review form - no Maps search, no profile hunting.
If no SMS reply within 24 hours, a single email fallback goes out the next morning. The email carries the same review link plus a private feedback channel reachable by replying. Maximum two touches total - we do not pester.
Customers who want to share concerns privately can reply to the SMS or email and reach the business directly. This is not review gating - the public Google review link is shown to every customer in every message. Both paths coexist; one does not block the other.
Filtering customers by satisfaction before showing the public review link was banned by Google in April 2018. Profiles caught gating can lose reviews and be suspended. Flamingo Flow never gates.
Every published review on every client profile gets a public response within 24 hours. Positive reviews get a personalized thank-you that mentions the staff member when the review names them. Negative reviews get an empathetic acknowledgement, an offer to make it right offline, and never an argument.
Each client receives a monthly report covering:
The report is one page. No dashboard noise.
The methodology operates inside three policy frameworks at all times.
Every customer sees the same public review link. No discounts, gift cards, or rewards in exchange for reviews. No purchased reviews, no AI-generated reviews, no fake accounts.
For dental, medical, and RMT clinics, no protected health information appears in any SMS, email, or public response. Business Associate Agreements available for US clinics.
Express opt-in for SMS in Canada. Required disclosures and opt-out language in every outbound message. Suppression lists honoured immediately.
The 7-stage system is constant. The timing, messaging, and compliance posture adjust per industry. The specific cadence for each vertical lives on its own page:
500+ local businesses already on the system. First reviews in 48 hours. 7-day free trial.
